FAQ
1. Shipping & Delivery
How long does it take to receive my order?
From payment registration, the delivery takes from 2 - 5 days.
What are your shipping rates?
Delivery within Europe is free.
Can I track my order once it's been shipped?
After purchase, you will receive an e-mail notification with all the details of your order and your tracking number ID, which you will be able to use at any time to check your package's location. For more info refer to our shipping policy.
2. Returns & Exchanges
How can I make a return?
Simply notify us via e-mail to ……….. your order details (Your name, order number and date) and we will provide indications for return shipping. You can find this information in your account or in the confirmation e-mail sent at time of purchase. For more info, please read our return policy.
How much time do I have to make a return?
We have a 30-day return policy starting from the day you receive the package in your hands. After this, full refunds are not guaranteed. For more info, please read our return policy.
3. Product Information
Can I customize the size or frame of the Photography Wallart?
Yes, we can print customized sizes of the Wallart. Please select custom size tab on the product page, and fill in the comments form.
What is the Photography Wallart material?
Canvas 390 g/m2 is completely white and made of 100% cotton, so PVC-free. The surface of the canvas is a coarsely woven but flat texture and matte. It has a coating that gives beautiful colors and great contrast. The canvas is being stretched on blind frames at a frame maker or mounted with eyelets. Print Art is printed in 1440 dpi with 10 lightfast colors on acid-free media. Cotton Smooth 265 g/m2.
How will I receive the Photography Wallart?
Our canvas are delivered streched, unframed on hardwood, and sent in a cardboard box. Your Canvas will arrive ready to hang, with hanging accessories mounted and no additional framing required.
Our Print Arts are rolled and wrapped in specially developed packaging that minimizes the risk of shipping damage and damage to the joy of receiving it.
How will I install Photography Wallart?
Our canvas prints come with serrated brackets just right for hanging on the wall. Stable and simple. So all you have to do is have the drill ready.
Print Arts comes without an installation kit. We recommend that you have your picture framed before hanging.
What is wall moss, and how to maintain it?
Wall moss, often referred to as preserved moss, is a type of biophilic wall art created from real moss that has undergone a preservation process. Preserved moss is 100% natural and undergoes an ecological preservation process that replaces the plant's natural sap with a biodegradable plant liquid, similar to glycerin. This process allows the moss to retain its natural freshness, texture, and flexibility without requiring any maintenance such as watering, exposure to light, trimming, or spraying.
To maintain preserved moss wall art, simply ensure it is kept in optimal conditions, away from direct sunlight and excessive moisture. Avoid touching or handling the moss excessively to preserve its appearance. With proper care, preserved moss wall art can last for many years, providing a touch of nature to your space without the need for ongoing upkeep.
How is the wooden furniture made?
Our unique furniture is made by enthusiasts with focus on quality and simplicity. We produce our crafted furniture ourselves in our own carpentry in Copenhagen.
How will I receive the wooden furniture?
Our wooden furniture comes disassembled and correctly packaged. The furniture is delivered with the assembly instructions.